Breadcrumb

Team hero image

Complaint escalation 

In order to escalate the complaint, you must ensure the following:

  • If the complaint was closed without a solution
     
  • If the complaint was not resolved within the expected timeframe
     
  • If you or your legal representative are submitting the escalation

To escalate the complaint, please ensure you submit the following:

  • Your complaint number
     
  • Your ID or mobile number
     
  • The reason for the escalation
     
  • Any supporting documents related to the complaint

Escalation channels

You can escalate your complaint through:

 

  • Unified number at 8001180008
     
  • Send us an email through Complaints@stcbank.com.sa

Once submitted, you’ll receive a message with a ticket number. Our team will review and get back to you with a resolution within 2 working days