Awareness guidelines & tips

The basics (important stuff)

• Always read the T&Cs before hitting 'agree', we know it's boring, but it matters!

• Keep your contact details up to date such as (contact numbers, national address, and email address) we need to reach you if something's up.

• Personal accounts are for personal use only, business use may involve legal consequences.

• You're responsible for everything in your account (unless officially authorized by you).

• Power of attorney expires if: you cancel it, 5-year authorization ends, or authorized identity isn't renewed.

Keep your account active 

• Your ID expires? Your account freezes. We'll give you a 90-day heads up, but after that, it's frozen until you update.

• No transactions for 24 months? Your account goes dormant.

• Open an account but don't deposit anything for 90 days? It'll be automatically closed.

• Pick the card that fits your lifestyle – and yes, check those T&Cs.

• Your card, your secret – never share your PIN or card details with anyone.

• Make sure that your contact numbers and details are correct when requesting card and keep them up to date.

• Only enter card details on secure sites.

• Think twice before saving your card details online.

• Lost your card? Freeze it instantly in the app or call us right away.

• Always ensure that your bank transfers are directed to entities or people you trust and for legitimate and known purposes.

• Always ensure that the sources of your income are legal and avoid illicit financial transactions.

• The bank has the right to freeze the account or restrict any amounts in it if the bank suspects that the amounts result from financial fraud.

• The account holder bears responsibility before the competent authorities for the money deposited in his account, whether he deposited it personally or others deposited it with or without his knowledge.

• You must inform the bank immediately of any money received into your account that does not belong to you or whose source you do not know.

• If the bank receives any illegal money, you are not entitled to recover or compensate.

• Make sure to direct your charitable contributions to organizations that hold an official license.

• Avoid making any financial transaction on your bank account on behalf of anyone else.

• Have questions? We're here to help!

Call us at 8001180008 for anything account or card related.